Carbon Neutralization Service Terms

1.Definitions

Platform / App: the Carbon Pocket application and website

User: any individual (or legal entity, where applicable) who uses the app and/or purchases neutralization services.

Carbon credit: a unit representing 1 tonne of CO₂ equivalent (tCO₂e) avoided, reduced, or removed by a certified climate mitigation project.

Neutralization (offset): compensation of the user's estimated emissions through the purchase and permanent retirement of certified carbon credits.

Public registry: an independent platform that records the issuance, transfer, and retirement of carbon credits (e.g., Verra, Gold Standard), ensuring traceability.

2.Object and scope of the service

Carbon Pocket offers: (a) the calculation of the individual carbon footprint based on the transportation, diet, energy, and consumption habits informed by the user; (b) recommendations to reduce emissions; and (c) the neutralization of estimated emissions through certified carbon credits.

Calculated values are informational estimates based on recognized methodologies (GHG Protocol Corporate Standard and IPCC factors) and do not constitute official inventories nor are they intended to fulfill regulatory, tax, or corporate reporting obligations.

3.How neutralization works

The process is executed in a traceable and documented manner:

• Calculation: the footprint is estimated from the data provided by the user and public, up-to-date emission factors.
• Credit selection: Carbon Pocket only purchases credits from projects certified under internationally recognized standards (e.g., Verra VCS, Gold Standard, or equivalent).
• Retirement: credits are retired in a public registry on all the apps user's behalf, becoming permanently removed from the market — preventing double counting or resale.
• Certificate: every year, the app will provide a digital certificate with the serial number of the credits, the source project, and the amount of tCO₂e neutralized by all the app users.

4.Plans, pricing, and payment

The app may include free and paid plans, and neutralization may be charged as tCO₂e packages or recurring subscription, according to the pricing table displayed in the app.

In-app payments are processed by the official stores (Apple App Store and Google Play), which act as merchants of record. Prices may include taxes according to local legislation (e.g., ICMS/ISS in Brazil, VAT in the European Union) and may vary according to the credit market and daily exchange rates.

5.Refunds and right of withdrawal

Because the service involves the immediate delivery of digital service and the irreversible retirement of carbon credits, the following rules apply:

• Before retirement: the user may request a full refund of the amount paid, within the applicable legal period (e.g., 7-day withdrawal right in Brazil — CDC; Directive 2011/83/EU in the European Union).
• After retirement: the credits have already been permanently removed from circulation on the user's behalf, which may make a refund unenforceable, subject to the legal exceptions provided in the applicable consumer laws.
• Subscriptions: cancellation is available at any time, effective at the end of the already-paid period, in accordance with the app store rules.

All refund requests must be made within 7 days of purchase, through the official support channels, and will be processed in accordance with the mandatory legislation of the user's country of residence, which prevails over this clause.

6.User obligations

• Provide truthful and up-to-date data — calculations depend on the accuracy of the information provided.
• Use the app for personal, non-commercial purposes, unless a specific agreement is in place.
• Do not manipulate rankings, challenges, or results, nor create fake accounts.
• Minors under 18 must have authorization from a legal guardian; the processing of minors' data follows local legislation (e.g., LGPD in Brazil, GDPR in the EU).
• Do not use the service for misleading environmental claims in business, advertising, or reports, except based on the certificate actually issued.

7.Environmental claims and anti-greenwashing

Carbon Pocket is committed to truthful, accurate, and verifiable environmental communication, aligned with the main global and local standards, including:

• Brazil: Consumer Protection Code (Law 8.078/90) and CONAR rules.
• European Union: Green Claims Directive, Spanish "Ley verde", Consumer Empowerment Directive (2024/825).
• United States: FTC Green Guides.
• United Kingdom: CMA Green Claims Code.

Accordingly, the app does not make claims of "zero emissions", "climate neutral", or "100% offset" without documentary evidence. Any neutralization statement will be accompanied by the certificate, the serial number of the credits, and the exact amount of tCO₂e retired, using precise language about what was actually done.

8.Privacy and data protection

User personal data is processed in compliance with the Brazilian General Data Protection Law (LGPD), the GDPR (European Union), and other applicable data protection laws, as described in the Carbon Pocket Privacy Policy.

• Purpose: providing the calculation, recommendation, and neutralization service.
• Legal basis: contract performance, consent, and legal obligations.
• Sharing: data is shared only with essential processors (payment, hosting, carbon registries) and never sold.
• Data subject rights: access, rectification, erasure, portability, and objection, exercisable through the contact channels below.
• International transfer: when applicable, it occurs with adequate safeguards (standard contractual clauses or adequacy decisions).

9.Intellectual property

The application, the Carbon Pocket brand, the website, and all content (texts, graphics, proprietary methodologies) are owned by Carbon Pocket. The user receives a limited, non-exclusive, non-transferable license to use the app, which does not grant any rights over the platform's intellectual property.

10.Limitation of liability

• Footprint calculations are estimates and may contain a margin of uncertainty inherent to the methodology and the data provided.
• The service does not constitute financial, tax, or legal advice, nor a guarantee of a specific neutralization outcome.
• To the maximum extent permitted by local law, Carbon Pocket's liability is limited to the amount actually paid by the user in the 12 months preceding the event.
• Nothing in these Terms excludes liability for fraud, gross negligence, harm to fundamental rights, or non-waivable consumer rights under the mandatory legislation of the user's country.

11.Term and changes

These Terms take effect on [date] and may be updated at any time. Material changes will be communicated at least [30] days in advance by email or in-app notification. Continued use after a change implies acceptance of the new conditions. CarbonPocket may suspend or terminate accounts in case of violation of these Terms or applicable law.

12.Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Brazil, without regard to its conflict-of-laws rules. Mandatory consumer protection laws of the user's country of residence shall prevail over this clause where applicable and may not be waived. Any dispute arising out of or in connection with these Terms shall first be resolved through direct negotiation between the parties or through recognized online dispute resolution (ODR) platforms, including the European Commission's ODR platform, where available. If the dispute cannot be amicably resolved, the user may submit the matter to the competent courts of their country of residence, to the extent permitted by applicable law. Nothing in this clause restricts rights that cannot be waived under mandatory local legislation.

13.Contact

For questions, refund requests, exercise of data protection rights, or legal notices, please contact:

• Email: [info@carbonpocket.app]
• Privacy/DPO: [https://carbonpocket.app/privacy/privacy.html]